Frequently Asked Questions

Real Estate

  • Beyond basics on price, size, layout, and condition, be sure to ask about:

    • Property taxes and any special assessments
    • Past sale prices to gauge appreciation
    • Any zoning changes planned for the area
    • Wear and tear and renovation needs
    • Age and condition of major systems like HVAC and roof
    • Energy efficiency ratings and usage costs
    • HOA fees and included amenities
    • Flood zone status and implications
    • Security features and smart home tech setup

Move Management

  • Yes. As part of our vetting process, we receive a copy of all insurance and supporting documents for the vendors and contractors we partner with.

  • As a proponent of LESS and simplifying, we strongly encourage our clients to address storage concerns and work to eliminate what is no longer being used, however, we know there are circumstances where this option is needed on a temporary basis. We work with storage facilities to provide climate controlled, security enforced options for storage.

  • Our scheduling depends on availability. If you would like to change your date, we can accommodate you if it’s available. We do not charge extra for date changes, however we do charge additional for weekend changes.

  • Using our LESS method, our professional organizers ensure all boxes are packed and labeled, especially fragile ones prior to move day. All appliances and electronics will be disconnected, and cords and remotes should be packed together. Our project manager will provide lists and instructions on how to prep for move day in the most efficient way.

Home Organization

  • With an extensive background in luxury move management and home organization, our firm will exceed your expectations when it comes to organizing and setting up your home in the most efficient, functional way. Our process is the same for each job, utilizing the “LESS Process”for each job we perform.

    L- Like with Like
    E-Eliminate
    S- System
    S-Style

  • Each space is different and most of the time, we need some of your input to know which items we keep vs. donate. We will never remove an item from your home unless we are instructed to do so, and we will never pressure you to get rid of anything. We will, however, restate our project goals , and if getting rid of excess was a goal, we will do our best to help you achieve that. With most clients, we remove all the items from a particular space, throw away trash, sort like items, and at that point, they can work alongside us in purging as we sort or we leave “homework” for the client to determine which items stay or go before our next session. The level of participation is at the discretion of each individual client.

  • At The Haus of Gray, we specialize in serving high-net-worth individuals and discerning clients who expect a seamless, sophisticated experience when transitioning to a new home. Our clients value time, discretion, and efficiency, and they turn to us to handle every detail with precision and expertise. We work with:

    • Corporate Executives & High-Level Relocations – Whether moving for a new leadership role or expanding global operations, we ensure a smooth, stress-free transition.

    • Professional Athletes & Public Figures – With busy schedules and privacy concerns, our services provide a discreet and effortless move-in experience.

    • Luxury Homeowners & Real Estate Investors – From multi-million dollar estates to exclusive high-rise residences, we handle moves with the highest level of care and coordination.

    • Artists & Creatives – Relocating unique collections, curating personal spaces, and ensuring a move that supports both lifestyle and inspiration.

    • Busy Families & Entrepreneurs – For those balancing demanding careers and personal lives, we simplify the process so they can focus on what matters most.

    Every project is bespoke, white-glove, and tailored to the individual needs of our clients. Whether transitioning into a new luxury residence, expanding a portfolio, or downsizing with intention, The Haus of Gray raises the standard for modern relocation and home management.

  • Spaces we work in include, but are not limited to:

    • Kitchens

    • Pantries

    • Closets

    • Garages

    • Bedrooms 

    • Laundry rooms

    • Mudrooms 

    • Playrooms

    • Dining rooms 

    • Craft/sewing rooms 

    • New baby set ups

Interior Design

  • At The Haus of Gray, your involvement in the design process is entirely up to you. Whether you prefer a hands-on approach or a more effortless, concierge-style experience, we tailor our process to meet your needs.

    From the initial consultation, we take the time to understand your vision, lifestyle, and aesthetic preferences. Our expert team will present curated options that align with your tastes, ensuring every detail reflects your personal style. While we handle the complexities of execution, your feedback remains at the core of our design decisions.

    For those who desire a seamless, stress-free experience, we can manage the entire process with minimal input—communicating with other vendors involved such as home automation for speaker placement or functional organizational design delivering a beautifully designed space that feels like home from the beginning.

  • Purchasing luxury real estate requires an agent well-versed in the intricacies of the high-end market.

    When interviewing prospective representatives for our firm, have pointed discussions around:

    • Their experience with million-dollar-plus sales and luxury property types
    • The strength of their referral networks for off-market opportunities
    • Marketing expertise for showcasing one-of-a-kind homes
    • Reputation for utmost discretion and confidentiality
    • Concierge-style services that cater to your lifestyle

    Vetting agents thoroughly ensures you secure an advisor adept at the nuances of luxury transactions and delivering tailored, exclusive service. Our agents have worked in the Nashville, TN market over the past 2 decades, giving them the unique advantage of studying market dynamics and trends in the area.

  • Of course! We are always excited to collaborate with other designers in the industry who we are happy to incorporate in all of our preplanning/ execution/followup meetings about your project. We like to have an introductory call with new designers to ensure a lucrative partnership to fulfill all of the clients needs for the project and explain our backend communication process to ensure a seamless service throughout the entire process.

  • Absolutely! We encourage our clients to share any design ideas and specific features that they would like to incorporate into their project. With access to top of the line carpentry experts and designers who specialize in functional design, from closets to kitchens, we always strive to over deliver and provide a unique, one of a kind end product. Our designers will work closely with you to transform your concept into a working design. No idea is too farfetched or complex.

Home Automation

  • At The Haus of Gray, we seamlessly integrate cutting-edge home automation to enhance luxury living. Our tailored solutions include:

    • Smart Home Integration – Effortlessly control lighting, climate, security, and entertainment from a single platform. • Motorized Window Treatments & Custom Lighting – Elevate ambiance with automated shades and precision lighting.

    • TV & Speaker Installation – High-performance audiovisual solutions designed for immersive entertainment.

    • Control & Custom Programming – As a Control4 and Crestron dealer, we create intuitive systems with seamless touch screen, keypad, and smart device control.

    • Remote System Monitoring – Our technicians proactively oversee network performance, ensuring real-time updates and automatic software enhancements.

    • Detailed System Documentation – CAD designs and project drawings ensure precision in installation, functionality, and long-term system efficiency.

    Through our exclusive partnership with Prodigy AV, clients can explore premium technology options in their showroom and access The Nashville Design Collective’s elite network of designers and innovators.

    Every home automation project is meticulously designed to blend convenience, luxury, and security, delivering an effortless smart living experience.

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